Welcome to the strapworks.con, "Hints & How To" Section.
We've created this area to help guide you through the on-line ordering process.
Section 1: What You Need To Know.
General Info:
§All of our webbing is sold by the foot. So when the order
page is asking for a quantity, it’s really asking you for the number of feet
of
webbing you want to purchase. (In whole foot amounts.)
§All of our hardware is sized to match our
webbing; so, if you have 1 inch webbing, you would match that with 1 inch
hardware…
2 inch hardware goes with 2 inch webbing, and so on.
§We sell dozens of different straps with hundreds
of choices of webbing and hardware to mix and match. Keeping a stock of every
kind of strap
we make would require an enormous warehouse… and enormous
warehouses cost money. Because of this we make your straps to order
and pass
the savings on to you.
§Strapworks.com is located in Eugene, Oregon; a
state that has NO SALES TAX! As such, when you order from us you don’t get
charged sales tax.
Webbing Info:
§All of our webbing is domestically sourced.
§Be aware, Splices are a fact of life. If
requested, we will insure that you can get up to 30 feet without splices.
Anything above that we’ll do our best
with, but you will have to expect that into each order some splicing may fall.
§From time to time dye lots and weaves may
change; it’s a fact of life… everything changes, but we do endeavor to maintain
the greatest consistency possible.
§Please be aware that once your webbing has been
cut for shipment, it is NOT RETURNABLE.
What kind of Webbing
is right for me?
Well… That’s not for us to say, but here’s a guide that
should help you reach the proper conclusion.
§Choice
of 25 colors depending on the width of webbing
§Full
Roll is 150 feet, but can vary up to 300 feet
§Thickness
of 0.070 to 0.075 of an inch
§Melting
point of 480 degrees Fahrenheit
§Be aware
that nylon webbing absorbs water readily and once saturated can stretch up to 2%
of its total length. Once wet, the webbing may begin to mildew
and rot if not
properly dried.
§Also
available in Mil Spec 4088, Mil Spec 17337, Tubular, Scuba and Tape
§Also available
in Ribbon, Elastic, Tubular and Seat-Belt Webbing
§Thickness
of 0.04 to 0.065 of an inch
§Melting
point of 500 degree Fahrenheit
You mentioned ‘Sublimation’, what is that?
Glad you asked… The
Sublimation Process is the way we get all those great patterns onto our
Polyester webbing, Seat-Belt polyester, Tubular Polyester and Elastic.
Here’s
how it works; all of our Polyester webbing starts out white, then you choose a
pattern or color in your order. At that point our crack Sublimation team flies
into action;
STEP 1: Your pattern is printed onto long strips of heat
resistant paper using special heat sensitive inks.
STEP 2: Once your Pattern is printed, it is matched with a
roll of your specifically chosen Polyester Webbing size. In this instance let’s
say its 2 inch wide webbing.
STEP 3: Your webbing and the printed image on the heat
sensitive paper are then carefully placed together on the heat transfer press.
They travel through the press at temperatures approaching
500 degrees
Fahrenheit. When the ink reaches the proper heat range it sublimates; in other
words, it changes directly from a solid into a gas with no intermediate step.
That gas then permeates the
webbing leaving behind a picture perfect, indelible
image that won’t washout or wear off.
It’s a complicated and time consuming process, (the
sublimation process can add from 3 days to a week to your order) but it is
truly worth it.
HARDWARE INFO: No
matter what type of hardware you’re looking for, our website contains most of
the answers you may be looking for. Tech Specs for all of our hardware can be
found
on each individual ordering page. Just click the tab that says, TECHNICAL SPECS in
the large, friendly red letters (see Illustration). Just click the tab (fig. 1)
to get to the Tech Specs illustration (fig. 2).
Fig. 1Fig. 2
POWDER COATING: This
process is an inexpensive way to really dress up your metal hardware while
adding an extra layer of protection.
As the name implies, the process begins with a powdered
color that is imbued with a static charge to make it adhere to our metal
hardware. The hardware is then baked in an oven until the powder becomes a
sturdy,
yet colorful coating; the sort of coating you would find on bicycles or
shopping carts.
Be aware that the powder coating process can add an
additional 4-5 days to your order.
Additionally: POWDER COATING IS NOT AVAILABLE ON OUR BRASS, ANODIZED OR
PLASTIC HADWARE!
STRAPS VS.
WEBBING: Well, to put it simply, Webbing is the raw material that
hardware or loops are sewn onto in order to make straps.
LET’S GET ORDERING!:
Okay, you’ve discovered strapworks.com and all the different
ways we can serve you; you have a list of items that you’d like to pick up… but
you’ve never ordered with us before…
“So where to begin”? Why, at the beginning, of course.
Step 1: Click on “My Account” at the top of the
strapworks.com home page. That will take you to…
Step 2: The login in page: If you are a returning customer,
you know what to do, just fill out your E-mail address and password and you are
ready to order; but if you are a first time customer, there are just a couple
of simple
steps to go through. New customers will click on the New Customer
“Continue” button.
Step 3: Fill in the fields that ask for your E-mail address
and confirmation, and a password of your own creation. (We suggest a password
of more than 8 characters with both letters and numbers, with no punctuation.)
On this page there is also a check box to receive our monthly newsletter,
filled with news and information about Strapworks and our products; you’ll also
get a very useful coupon code that is just for subscribers. Click the
“Continue” button to proceed.
Step 4: This page is
for entering your name and address; simply fill in your first and last name
(and your company name if needed), your address including street address, city,
state (country if needed) and zip/postal code.
You will also be asked for your
phone number, (so we can call you if there is a problem with your order only).
There is a choice of business or residential, this choice will affect you
shipping.
The last choice on this page will ask you if this billing address
will be the same as the shipping address. If so, you’ll just move on; if not,
you will repeat this step for the shipping address.
Step 5: You are now ready to go shopping.
HOW TO CREATE YOUR ORDER:
Our website IS our catalog, so feel free to
browse around. I’m sure that you will come across one or two items you never
knew we carried.
By way of example, lets buy some straps; to begin, we will
look at the ‘Products’ menu over on the left side of the page, (it’s the darker
blue box). Go down the list until you see ‘Straps and Tie-Downs’.
By clicking
on this link you will arrive at the Straps and Tie-Downs page; scroll down
until you reach ‘Ratchet Straps’.
Click on the Ratchet Straps link and this will take you to
the main ratchet straps page. Here you choose the style of ratchet strap you
need, we’ll choose Ratchet Strap with End Hardware as a good example.
Click on
‘Ratchet Strap with End Hardware’ and that will take you to the intermediate
ordering page.
Here you will decide what type and width of webbing that you
will want you strap made out of. I’m going to choose Patterned Polyester in the
2 inch width, for its overall strength, abrasion resistance and also its
resistance to stretching.
That fact that it has great water shed and UV
resistance is just a bonus.
Having chosen 2 inch Polyester, we move on to the official
ordering page. Now, here’s where it can get a bit tricky for some folks if you
don’t keep your eye on the ball… so to speak. There are a number of choices to
go through
and some very pertinent information to read.
At the top of the page, one of the first things that you
will notice is the base price of the strap, in this case $13.24 (that can
change dependent upon variables), underneath the base price, you will see a
button marked update price;
keep that in mind, we’ll come back to it later.
The first option to look at is “Choose your 2 inch Webbing”.
As you can see, there is a lot to choose from. Browse the swatches and pick a
design (you can get a better look at the pattern by clicking on the swatch for
a larger photo or going to the
Color Chart page at the top of the website).
When you click on you final choice it will be highlighted in the drop-down
menu. So, if you click on ‘Hot Rod Flames’ for instance, it should say “Hot Rod
Flames” in the drop down menu to show your choice.
Next is ‘Pick Your Strap Length” and again you can either
click the swatch or use the drop down menu to make your selection. For example,
let’s choose 6 feet; you note that it tells you in the drop down menu that this
option
“Adds $4.40 to the price of the strap. If you were to hit the update
price button now, you will see that $4.40 added to the price. This makes it
easy to keep track of your costs.
Next you’ll make your choice of 2 inch ratchet followed by
your choice of ‘End Hardware’. We’ll use the standard 2 inch Ratchet buckle and
Coated S-Hooks for our end hardware, (some End Hardware will increase your
strap cost, so please be aware).
Your next option will be to add a Buckle Pad or not. A
buckle pad, sewn beneath your ratchet will add a small cost to your strap, but
can save your car, truck or product from unnecessary wear and tear. So, we’ll
say yes to the buckle pad.
If we hit update price now we’ll see the actual price of the
strap that we’ve built; our additions have made the updated price, $18.69. Not
a bad price, let’s get 10 straps. Before you hit the “Add to Cart” button you
need to fill in the number of straps in the
Quantity field just to the left of
that button. As a default, the Qty field always reads 1 until you change it.
Highlight the number and make it 10; then double check your choices in the drop
down fields… if everything looks the way you want it, click add to
cart and you
are ready to check out.
The “Soft Cart” box will appear and show you what it is you
have waiting in your shopping cart. If there are more items that you need,
click ‘Continue Shopping’, if not, ‘Proceed to Checkout’. You can also edit you
cart at this point if you decide to
either raise or lower a quantity of an item
that you have previously placed in you cart.
But we’ll proceed to checkout.
CHECKING OUT:
Okay, you’ve set up your login and account information and
you’ve gone through the ordering process now it’s time to check-out. As with
all steps along way, taking a little bit of care now can save you some problems
late.
STEP 1:Go over your
order carefully, check you quantities and options before proceeding.
STEP 2:Apply any
coupons you may have in the Coupon field and hit ‘Apply’, if you have done this
correctly the page will refresh and you will see your discount applied to the
order field and reflected in your final cost.
STEP 3:Choose your
shipping rate. All shipping is done strictly by weight, Strapworks does not
profit from shipping. (By the way, some coupon sites will tell you that you can
get free shipping… they are lying. We keep our shipping rates as reasonable
as
possible, but free shipping is a myth).
STEP 4: Once your shipping is applied, use your e-mail and
pass word to Login… Click ‘Login and Checkout’ Follow the prompts to add you
Billing and Shipping addresses, being sure to check either residential or
business to get the proper shipping.
STEP 5: Double check your shipping method and cost.
STEP 6: Choose a payment method; either Credit Card or
PayPal. Rest assured that strapworks.com is a secure site. We only hold your
Credit Card info until your order ships and then we delete it unless you
request otherwise.
STEP 7: Type any special notes or comments in the ‘Order
Comments’ field, for instance “No Splices” or “Please cut my 50 feet of 1 inch
Heavyweight Polypropylene into five 10 foot lengths” that sort of thing.
STEP 8: Please double check your order and if everything
looks correct hit the “Place Order” button and you are done. Hitting, “Place
Order” will automatically generate an E-mail copy of your invoice to the E-mail
address you provided.
We ask that you look over this invoice to make sure all
is correct. If you do find a problem, please contact Strapworks Customer
Service department as soon as possible during regular business hours.
If there are no problems, you can expect order that contain
only hardware or webbing to ship in 24 to 48 hours.
If your order contains Powder Coating add approximately 4 to
5 days to that time.
If you are ordering sewn straps or belts there will be an
increased lead time depending upon the number of units you are ordering. On
average 1 to 50 units could add up to 1 ½ to 2 days; while orders of from 50 to
150 units could add up to 3 to 5 days.
Orders of over 150 units may add up to
two weeks to your lead time.
If your order is for (or contains) Sublimated Patterned
Polyester webbing expect to add from 3 days to a week to your lead time.
REGARDING YOUR
ORDER:If you need to check up on an order, there are
several ways to go;
1.Check on-line: Using your on-line account at
strapworks.com you can check the contents and status of your order.
2.Via E-mail: Send your E-mail to support@strapworks.com (IF YOUR ORDER
IS A CUSTOM ORDER! Send your E-mail to custom@strapworks.com)
Please be clear about what it is you need and please, add your Order # and/or
Customer ID #
to the information to help us identify you and find your order in
our system.
3.Via Live-Chat: You can go the top right-hand
corner of any page at strapworks.com and click on the Live-Chat button.Here you can communicate directly with a live
Customer Service agent at Strapworks global headquarters in Eugene, Oregon,
USA. (Mon. – Fri. 7am thru 4pm PST)
4.Via Fax: At (541) 741-7625; Please be clear
about what it is you need and please, add your Order # and/or Customer ID # to
the information to help us identify you and find your order in our system.
5.Via Telephone: At (541) 741-0658; a live
customer Service Agent will answer all your inquiries during regular business
hours (Mon. – Fri. 7am thru 4pm PST). Please, be sure to have your Order #
and/or Customer ID #
ready to help us identify you and find your order in our
system.
We do ask you to choose one method of communication and
stick with it. It tends to get a little confusing when we have several
inquiries about the same thing coming from several different directions.
SAVINGS… SAVINGS…
SAVINGS!
At Strapworks, we truly appreciate your business and as an
extra special thank you, we’ve
devised ways of saving you more money off of our already great prices.
·QUANTITY
DISCOUNTS: On most of our Hardware and Webbing order pages you will find a
‘Quantity Discounts’ list like this…
·SMALL
BUSINESS & WHOLESALE:If you
have a business, big or small, saving a buck here and there is a priority. Our
small business and wholesale program can do just that for you; and it’ easy to
do. Just go to the
Small Business and Wholesale section of our website.
Then just fill out the form you will find
there, submit it and once it is approved you will receive a further 15% off any
order over $100; and that’s even after you get you Quantity discounts.
So if you buy 401, two inch Metal O-Rings
that would cost $296.74. Your Quantity Discount would be 25%, saving you
$74.18. Your total is now, $222.56, and then your wholesale discount would kick
in saving you a further 15%
off of that total making your final cost, $189.19
not including shipping. That’s pretty substantial savings!
The one trade-off is that we ask that you
order on-line to get you wholesale discount.
·THE
BARGAIN BARN: Looking for deep discounts on hardware and webbing? The
Bargain Barn is the place for you, just click and you are on your way to
savings! These items are usually discontinued or variants of our regular stock.
Bargain Barn prices are slashed to the bone and all sales are final; sorry, no
returns.
SHIPPING INFO: All
of the products that you purchase from strapworks.com are shipped strictly by
weight. Strapworks does not make a profit from shipping.
You may see some sites on the net promoting Strapworks as
having ‘Free Shipping’ or providing ‘Coupon Codes’ for free shipping; those
sites are false and are simply trying to get you to sign up with them or click
on their links.
We do not have any free shipping options and strapworks.com
does not recommend that you frequent these fallacious sites.
SHIPPING SPEEDS: Orders
on strapworks.com are usually shipped within 24 to 48 hours of completion. One
of the questions we’re always asked is, “Once my order is shipped, how long
will it take to get to me?” Good question and by way of answering it,
PROBLEMS &
RETURNS: Let’s face it, none of us are perfect and when a problem arises
from time to time.
PROBLEMS: Everyone
makes the occasional mistake; we would like to help smooth things out. Below
are a few of the more common problems we encounter.
·Your card was declined: Usually this happens
because of a misplaced number or an incorrect expiration date and is easily
remedied.
·Your PayPal didn’t go through. Again, easily
fixed, we can either send in a PayPal Request for you to fulfill with PayPal or
we can switch your payment method over to a credit card.
·Part or all of your order maybe out of stock. We
will then contact you for further instructions.
·You may have accidentally chosen the powder
coating option for a product that cannot be powder coated. We will then contact
you for further instructions.
·Duplicate orders: For one reason or another we
sometimes find duplicate orders in our system. If this occurs we will call you
to see if you, in fact, meant to duplicate the order of if you would like us to
cancel one.
Sometimes, the problem may come from our end, as I said
before, no one is perfect. If we at Strapworks make a mistake we want to do
everything we can to set it right and make you happy.
The Following information can help you to help us fix
things.
·Please have your order number ready when you
contact us.
·Clearly explain the situation; remember we WANT
to help you.
·If you have received the wrong size webbing or
hardware we may ask you for a digital photograph to aide us in determining if
there is a problem. Please use a ruler for size reference, like this.
This helps us greatly in situations where
you may have received an incorrect size, color or type of webbing/hardware. You
will be asked to send these photos to support@strapworks.com.
RETURNS & EXCHANGES: These details
are extremely important but I will only be going over the most important
highlights here. (For full details see our Policies and Returns by clicking here.)
All
Returns requests must be made within 7 days of receiving product.
All return shipping is your
responsibility except as noted here...
1. If we sent you the wrong product,
Strapworks will refund for the most economical shipping.
2. If we sent you merchandise that is
defective in function, please send an email to support@strapworks.com.
Hardware - Hardware may be returned
for Exchange or Product Cost Refund Only. If Hardware has been altered in ANY
WAY then it is NON-RETURNABLE.
PLEASE NOTE: Strapworks.com has NO minimums.
We encourage you to order 1 or 2
of an item if you are in any way uncertain of its ability to meet your needs. A
restocking fee of up to 25% may apply.
Webbing - Webbing isNON-RETURNABLE unless you were sent the
wrong webbing according to your order. Webbing over 100 feet may be EXCHANGED
ONLY. Altered or Cut Webbing is non-returnable.
Please check your order
before filling out the RMA Return Form and making a return. A restocking fee of
up to 25% may apply.
Straps - All Straps are custom made
for each customer according to their specifications. Because of this, Straps
are NON-RETURNABLE. If your straps
were made incorrectly according to your specifications,
We reserve the right to resell any returned
products. Including, but not limited to: custom and or proprietary straps.
THE
ACTUAL RETURN: When you are ready to
make a return there are two very important things that you will need.
1: You will need an RMA number. To get an
RMA number you will first need to contact a Strapworks Customer Service Agent
(CSA). You will need to have your order number at the ready.
The CSA will look
up your order and they or a Strapworks Manager will need to approve your
return. They will issue you an RMA number that will be linked to your order. You
will, in turn, need to place this number
on your RMA return form. (Any returns that arrive without a proper
RMA number or form WILL NOT be processed.)
2. As you read in the above item, you will
need a RMA Return form; that form can be found HERE. Fill the
form out and include your RMA number, order number and all pertinent
information requested.
Place a copy of the form in the box/envelope with your
returnable product and send it to:
Strapworks.com
Attn: Returns Department
3900 West 1st Ave.
Eugene, Oregon 97402.
All returns must be shipped within 7 days
of receiving your RMA number or they become invalid. Returns not including a
fully filled out RMA Form (with RMA#) may be refused and shipped back at
customer’s expense.
Orders returned for refund may be subject to a restocking
fee.
Abandonment Policy:
Any product Strapworks.com deems
abandoned by the customer after six months of storage is not refundable and is
subject to resale. Funds paid for said product will be considered storage fees
and are not refundable.
Abandonment is constituted if the customer has either
designated to pick up the product at Strapworks.com and has neglected to do
such within a period of six months, has not provided alternate shipping
arrangements within
a period of six months, and/or has not contacted
Strapworks.com or made arrangements with Strapworks.com concerning the product
within a period of six months.
Restocking Fee Policy
Any Return(s) may be subject to a 10%-30% restocking fee if any and/or all of
these conditions are met
1. Order was shipped correctly and all product matches what you ordered.
2. Order was returned more than 7 days after receiving it.
3. Product was used or modified before returning.
4. Product was used in a manner that was not intended and/or exceeded maximum
usage guidelines.
5. An RMA Form was not properly filled out, not included at all with your
return, or did not include an authorized RMA Number.
LIABILITY POLICY
Strapworks.com has a no minimum purchase policy. We actively encourage you to
buy only what you need to accurately test the suitability of our products for
your application before committing to larger quantities.
It is your
responsibility to test our hardware for appropriate strength; to test our
webbing for sew-ability and colorfastness; to check our finished straps and
other products for functionality. If you are using our products for resale to
your own clients,
it is further your responsibility to insure the suitability
of those products for your client's end use. We do not endorse client's
designs. Any advice given is not to be construed as an endorsement of that
product for your use.
Any and all specifications, including listed breaking
strengths, are guidelines only. strapworks.com's liability shall be limited to
replacement or refund (as per other guidelines on this page). Strapworks.com is
not liable for incidental damage
or injury incurred through the use of our
products. When purchasing products on this website, or by phone or e-mail, you
expressly agree to this policy.
Privacy Policy:
No Customer Information is ever shared with any other individual or company.
Any information gathered from orders/emails/faxes/or any other communication
with Strapworks.com is securely stored at the Strapworks facility.
Emails
gathered by our Newsletter Program or any other manner are only used by
Strapworks.com and are not released to anyone. You may be removed from the
Strapworks.com Newsletter by requesting so through Remove@strapworks.com.
The Strapworks.com Website is secured by 128bit Encryption which keeps your
information secure as you place your order.
We
hope that this ‘Hints & How To’ page has helped make your strapworks.com
experience less stressful and more enjoyable; and as always, “Thank You for
shopping with Strapworks.
