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Welcome to the Strapworks "Hints and How To's" section. We've created this area to help guide you through the online ordering process.

Section 1: What You Need To Know

General Info:

• All of our webbing is sold by the foot. So when any of our order pages is asking for quantity, it's really asking you for the number of feet of webbing you want to purchase (to the nearest foot).

• All of our hardware is sized to match our webbing. If you have 1-inch webbing, you would match that with 1-inch hardware, 2inch hardware goes with 2-inch webbing and so forth.

• We sell dozens of different straps with hundreds of choices of webbing and hardware to mix and match. Keeping a stock of every kind of strap we make would require an enormous warehouse - and enormous warehouses cost money, which would force us to charge our customers more per order. For this reason, we make your straps to order and pass the savings on to you.

• Strapworks is located in Eugene, Oregon, a state that has NO SALES TAX! As such, when you order from us you don't get charged sales tax.

Webbing Info:

• All of our webbing is domestically sourced.

• Be aware, splices are a fact of life. If requested, we will ensure that you can get up to 30 feet without splices. Anything above that we'll do our best with, but you will have to expect larger orders may have some spicing.

• From time to time, dye lots and weaves may change. This is normal and virtually unavoidable in the strap manufacturing industry. Bearing this in mind, we endeavor to maintain the greatest consistency possible.

• Please be aware that once your webbing has been cut for shipment, it is NOT RETURNABLE.

What kind of Webbing is right for me?

Ultimately, that's a choice you'll have to make based on the unique demands of your project. To help you make the best decision possible, we've compiled a guide on our available strap products and hardware choices.

NYLON:

• A great utility webbing suitable to many uses

• Colorfast

• Breaking strength from 1400 to 5500 pounds

• Choice of 25 colors depending on the width of webbing

• Full roll is 150 feet, but can vary up to 300 feet

• Thickness of 0.070 to 0.075 of an inch

• Melting point of 380˚F

• Be aware that nylon webbing absorbs water readily and once saturated can stretch up to 2 percent of its total length. Once wet, the webbing may begin to mildew and rot if not properly dried.

• Also available in Mil Spec 4088, Mil Spec 17337, Tubular, Scuba and Tape

HEAVYWEIGHT POLYPROPYLENE:

• Great for use outdoors

• Colorfast

• UV resistant

• Water resistant

• Breaking strength range of 675 to 1800 pounds

• Choice of 24 colors depending on the width of webbing

• Full roll is 300 feet

• Thickness of 0.060 of an inch

• Melting point of 330˚F

LIGHTWEIGHT POLYPROPYLENE:

• Great for use outdoors

• Colorfast

• UV resistant

• Water resistant

• Breaking strength range of 300 to 1200 pounds

• Choice of 24 colors depending on the width of webbing

• Full roll is 300 feet

• Thickness of 0.040 of an inch

• Melting point of 330˚F

POLYESTER:

• Our best webbing option for usage in high-abrasion situations

• Colorfast

• High UV resistance

• Water resistant

• Breaking strength range of 1500 to 6500 pounds

• Can be use in the Sublimation process (see below)

• Your choice of nearly 100, sublimated patterns, solid colors and specialty patterns

• Roll size is 100 feet

• Also available in Ribbon, Elastic, Tubular and Seat-Belt Webbing

• Thickness of 0.04 to 0.065 of an inch

• Melting point of 500˚F

You mentioned 'Sublimation' - What is that?

The Sublimation Process is the way we get all those great patterns onto our polyester webbing, seat-belt polyester, tubular polyester and elastic. All of our polyester webbing starts out white, then you get choose a pattern or color for your order. Once you've chosen your color and placed your order, our sublimation team flies into action. Here's how sublimation works:

STEP 1: Your pattern is printed onto long strips of heat-resistant paper using special heat-sensitive inks.

STEP 2: Once your pattern is printed, it is matched with a roll of your specifically-chosen polyester webbing size.

STEP 3: Your webbing and the printed image on the heat-sensitive paper are then carefully placed together on the heat transfer press. They travel through the press at temperatures approaching 500˚F. When the ink reaches the proper heat range it sublimates; in other words, it changes directly from a solid into a gas with no intermediate step. That gas then permeates the webbing leaving behind a picture perfect, indelible image that won't washout or wear off. Sublimation is an intensive and time-consuming process, (the sublimation process can add from three days to a week to your order), but the finished results are truly worth the wait.

Click here to see all of our available sublimated patterns.

HARDWARE INFO: No matter what type of hardware you’re looking for, our website contains most of the answers you may be looking for. Tech Specs for all of our hardware can be found

on each individual ordering page. Just click the tab that says, TECHNICAL SPECS in the large, friendly red letters (see Illustration). Just click the tab (fig. 1) to get to the Tech Specs illustration (fig. 2).

Fig. 1 Fig. 2

POWDER COATING: The powder coating process is an inexpensive way to dress up your metal hardware while adding an extra layer of protection.

As the name implies, the powder coating process begins with a powdered color that is imbued with a static charge to make it adhere to a piece of metal hardware. The hardware is then baked in an oven until the powder becomes a sturdy, yet colorful coating - the sort of coating you would find on bicycles or shopping carts. Be aware that the powder coating process can add an additional four to five days to your order.

Additionally: POWDER COATING IS NOT AVAILABLE ON OUR BRASS, ANODIZED, BLACK OXIDE, OR PLASTIC HADWARE!

Click here to see all of our powder coating color choices.

STRAPS VS. WEBBING: Curious about the difference between straps and webbing? We'll make it short and sweet. Webbing is the raw material that hardware or loops are sewn onto in order to make straps. Straps themselves include both webbing and hardware.

LET’S GET ORDERING!:

Okay, you've discovered Strapworks and all of the different ways we can serve you, and you have a list of items that you'd like to pick up - but you've never ordered with us before so, where to begin? Why, at the beginning, of course.

Step 1: Click on "My Account" at the top of the Strapworks home page.

Step 2: The login in page. If you are a returning customer, you know what to do, just fill out your E-mail address and password and you are ready to order. If you are a first time customer, there are just a couple of simple steps to go through. New customers will click on the new customer "Continue" button.

Step 3: Fill in the fields that ask for your e-mail address, confirmation and a password of your own creation. (We suggest a password of more than eight characters with both letters and numbers, with no punctuation.)

On this page there is also a check box to receive our monthly newsletter, filled with news and information about Strapworks and our products; you'll also get a very useful coupon code that is just for subscribers. Click the "Continue" button to proceed.

Step 4: You will be directed to a page prompting you to enter your name and address. Simply fill in your first and last name (and your company name if needed) and your address (including street address, city, state and country, if needed and zip/postal code).

You will also be asked for your phone number, (so we can call you if there is a problem with your order only). There is a choice of business or residential, as this choice will affect you shipping.

The last choice on this page will ask you if this billing address will be the same as the shipping address. If so, you'll just move on. If not, you will repeat this step for the shipping address.

Step 5: You are now ready to go shopping!

HOW TO CREATE YOUR ORDER:

Our website is our catalog, so feel free to browse around. With a selection as diverse and customizable as ours, even the most seasoned Strapworks buyers will likely come across one or two items you never knew we carried. Read on to learn how to complete your order with us.

By way of example, let's start by buying some straps. To begin, we will look at the 'Products' menu over on the left side of the page. (It's the darker blue box.) Go down the list until you see 'Straps and Tie-Downs'.

By clicking on this link, you will arrive at the Straps and Tie-Downs page. Scroll down until you reach 'Ratchet Straps'.

Click on the Ratchet Straps link. This will take you to the main Ratchet Straps page. On this page, you will choose the style of ratchet strap you need. We'll choose Ratchet Strap with End Hardware as a good example.

Click on 'Ratchet Strap with End Hardware.' That will take you to the intermediate ordering page.

On the intermediate ordering page, you will decide what type and width of webbing you want for your strap. In this example, we'll choose patterned polyester in the 2-inch width, for its overall strength, abrasion resistance and its resistance to stretching. (Its great water shed and UV resistance are added bonuses.)

Having chosen 2-inch polyester, we'll move on to the official ordering page. Now, here's where our ordering process can get a bit tricky if you don't keep your eye on the ball - so to speak. There are a number of choices to go through and some very pertinent information to read.

At the top of the page, one of the first things that you will notice is the base price of the strap (in this case $13.24 - that can change dependent upon variables). Underneath the base price, you will see a button marked update price. Keep that in mind, we'll come back to it later.

The first option to look at is "Choose your 2-inch Webbing". As you can see, there are a lot of options to choose from. Browse the swatches and pick a design. (Tip: You can get a better look at the pattern by clicking on the swatch for a larger photo or going to the Color Chart page at the top of the website.) When you click on your final choice, it will be highlighted in the drop-down menu. For instance, if you click on 'Hot Rod Flames,' it should say "Hot Rod Flames" in the drop-down menu to show your choice.

Next, you'll 'Pick Your Strap Length." Again, here you can either click the swatch or use the drop down menu to make your selection. For example, let's choose 6 feet. Note that the drop-down menu indicates that this option adds $4.40 to the price of the strap. If you were to hit the update price button now, you will see $4.40 added to the price. This makes it easy to keep track of your costs.

Next, you'll make your choice of 2-inch ratchet, followed by your choice of 'End Hardware'. We'll use the standard 2-inch ratchet buckle and coated S-hooks for our end hardware. (Note: Some End Hardware will increase your strap cost, so please check your updated price before finalizing your order.)

Your next option will be to add an optional 'Buckle Pad'. A buckle pad sewn beneath your ratchet will add a small cost to your strap, but can save your car, truck or other piece of equipment from unnecessary wear and tear. In the interest of safety and security, we'll say yes to the buckle pad in our example.

If we hit update price now we'll see the actual price of the strap that we've built. Our additions have made the updated price $18.69. Not a bad price! Let's increase our amount to 10 straps. Before you hit the "Add to Cart" button, you will need to fill in the number of straps in the 'Quantity' field just to the left of that button. As a default, the Quantity field always reads 1 until you change it. Highlight the number and make it 10, then double-check your choices in the drop down fields. If everything looks the way you want it to, click 'Add to Cart and you are ready to check out!

If you decide to continue shopping, note that the "Soft Cart" box will appear and show you what it is you have waiting in your shopping cart. If there are more items that you need, click 'Continue Shopping' If not, click 'Proceed to Checkout'. You can also edit you cart at this point if you decide to either raise or lower a quantity of an item that you have previously placed in your cart.

CHECKING OUT:

Okay, you've set up your login and account information and you've gone through the ordering process. Now it's time to check out. As with all steps along way, taking a little bit of care now can save you some problems later on. Read on for a step-by-step guide to ordering with us.

STEP 1: Review your order carefully, check you quantities and options before proceeding.

STEP 2: Apply any coupons you may have in the Coupon field and hit 'Apply.' If you have done this correctly, the page will refresh and you will see your discount applied to the order field and reflected in your final cost.

STEP 3: Choose your shipping rate. All shipping is done strictly by weight. Strapworks does not profit from shipping. (By the way, some coupon sites will tell you that you can get free shipping - this is not true. We keep our shipping rates as reasonable as possible, and free shipping is tied to a minimum order of $80.)

STEP 4: Once your shipping is applied, use your email and password to login. Click 'Login and Checkout' and follow the prompts to add you billing and shipping addresses. Be sure to check either residential or business to get the proper shipping.

STEP 5: Double-check your shipping method and cost.

STEP 6: Choose a payment method. We accept either credit cards or PayPal. Rest assured that Strapworks.com is a secure site. We only hold your Credit Card info until your order ships and then we delete it unless you request otherwise.

STEP 7: Type any special notes or comments in the 'Order Comments' field. Notes such as "No Splices" or "Please cut my 50 feet of 1-inch Heavyweight Polypropylene into five 10-foot lengths" are taken seriously by our order processing team.

STEP 8: Double-check your order, and if everything looks correct, hit the "Place Order" button. You are done! Hitting, "Place Order" will automatically generate an email copy of your invoice to email address you provided.

We ask that you look over this invoice to make sure all is correct. If you do find a problem, please contact Strapworks Customer Service department as soon as possible during regular business hours. If there are no problems, you can expect orders that contain only hardware or webbing to ship in 24 to 48 hours. You can view other order wait times below.

  • If your order contains Powder Coating add approximately four to five days to that time.
  • If you are ordering sewn straps or belts there will be an increased lead time depending upon the number of units you are ordering. On average, 1 to 50 units could add up to one and a half to two days; while orders of from 50 to 150 units could add up to three to five days.
  • Orders of over 150 units may add up to two weeks to your lead time.
  • If your order is for (or contains) Sublimated Patterned Polyester webbing expect to add from three days to a week to your lead time.

REGARDING YOUR ORDER: If you need to check up on your order, there are several ways to go about doing so.

1. Check Online: Login using your online account here at Strapworks to view the contents and status of your order.

2. Via Email: Send your email to support@strapworks.com (if your order is a custom order, send your email to custom@strapworks.com.) Please be clear about what it is you need, and please include your Order # and/or Customer ID # in your email.

3. Via Live Chat: You can go the top right-hand corner of any page on our website and click on the Live-Chat button. Here you can communicate directly with a live Customer Service agent from our global headquarters in Eugene, Oregon, U.S. (Our business hours are Mon. - Fri. 7am thru 4pm, PST.)

4. Via Fax at (541) 741-7625: When faxing our team, Please be clear about what it is you need, and please add your Order # and/or Customer ID # to the information to help us identify you and find your order in our system.

5. Via Telephone at (541) 741-0658: When you call us at the listed number, a live Customer Service Agent will be happy to answer all of your inquiries during regular business hours (Mon. - Fri. 7am thru 4pm PST). Please, be sure to have your Order # and/or Customer ID # ready to help us identify you and find your order in our system.

We do ask you to choose one method of communication and stick with it. It tends to get a little confusing when we have several inquiries about the same thing coming from several different directions.

SAVINGS… SAVINGS… SAVINGS!

At Strapworks, we truly appreciate your business. As an extra special thank you, we've put together several ways of saving you more money on our already great prices.

  • QUANTITY DISCOUNTS: On most of our Hardware and Webbing order pages you will find a 'Quantity Discounts' list like the one shown below.
  • SMALL BUSINESS & WHOLESALE: If you have a business, big or small, saving a buck here and there is a priority. Our small business and wholesale program can do just that for you; and it' easy to do. Just go to the Small Business and Wholesale section of our website. From there, fill out and submit the provided form, and upon approval you will receive a further 15 percent off any order over $100 - and that's even after you get your Quantity Discounts.
    For example, if you buy 401, 2-inch Metal O-Rings, your total order cost would be $296.74. Your Quantity Discount would be 25 percent, saving you $74.18. Your total would then drop to $222.56. With the Wholesale Discount, you save another 15 percent off of that total, making your final cost, $189.19 (not including shipping). That's pretty substantial savings!

    (Please note that we do ask that you order online to get your wholesale discount.)
  • THE BARGAIN BARN: Looking for deep discounts on hardware and webbing? The Bargain Barn is the place for you. Just click on the link provided here on our website and you are on your way to savings! Bargain Barn items are usually discontinued or variants of our regular stock. Bargain Barn prices are slashed to the bone and all sales are final.

SHIPPING INFO: All of the products that you purchase here at Strapworks are shipped strictly by weight. Strapworks does not make a profit from shipping.

You may see some sites on the net promoting Strapworks as having 'Free Shipping' or providing 'Strapworks Coupon Codes' for free shipping. Such sites are unreliable and simply trying to get you to sign up with them or click on their links. Our free shipping is tied to a minimum order of $80 and we advise staying from fallacious sites that say otherwise. We do, however, have a number of discounts and Strapworks coupons such as those mentioned above.

SHIPPING SPEEDS: Orders placed here on our website are usually shipped within 24 to 48 hours of completion. One of the questions we're always asked is, "Once my order is shipped, how long will it take to get to me?" For quick and easy answer, refer to our shipping guidelines below.

U. S. Postal Service:

Regular U.S. Post-----------------Five to Seven Days

Postal Priority Box---------------Two to Three Days

Postal Express--------------------Next Day

FedEx:

FedEx Ground---------------------5 to 10 Days

FedEx Express 3 Day Saver-----Three Days

FedEx 2 Day-----------------------Two Days

FedEx Standard Overnight-----Overnight

FedEx Priority Overnight-------Overnight (Before 10am)

PROBLEMS & RETURNS: Let's face it, none of us are perfect. When an unforeseen problem arises, our team works diligently and efficiently to resolve it.

PROBLEMS: Everyone makes the occasional mistake. At Strapworks, we would like to help smooth things out. Below are a few of the more common problems we encounter.

  • Your card was declined. Usually this happens because of a misplaced number or an incorrect expiration date and is easily remedied.
  • Your PayPal didn't go through. Again, this problem is typically easy to resolve. We can either send in a PayPal Request for you to fulfill with PayPal or we can switch your payment method over to a credit card.
  • Part or all of your order may be out of stock. If this occurs, our team will contact you for further instructions.
  • You may have accidentally chosen the powder coating option for a product that cannot be powder coated. We will then contact you for further instructions.

Duplicate Orders: For one reason or another, we sometimes find duplicate orders in our system. If this occurs, we will call you to see if you, in fact, meant to duplicate the order, or if you would like us to cancel one of the duplicates.

Sometimes, the problem may come from our end. If our team here at Strapworks finds that mistake is ours, we will do everything in our power to remedy it as quickly as possible.

Providing our team with the following information can help you to help us fix problems faster and more effectively.

  • Please have your order number ready when you contact us.
  • Clearly explain the situation; remember we want to help you.
  • If you have received the wrong size webbing or hardware we may ask you for a digital photograph to aide us in determining if there is a problem. Please use a ruler for size reference, like this.

This helps us greatly in situations where you may have received an incorrect size, color or type of webbing/hardware. You will be asked to send these photos to support@strapworks.com.

RETURNS & EXCHANGES: Below, we will cover the most important points of Returns and Exchanges policies. For full details, see our Policies and Returns by clicking here.)

All Returns requests must be made within seven days of receiving product.

All return shipping is your responsibility except in the cases listed below.

1. If we sent you the wrong product, our team will refund for the most economical shipping.

2. If we sent you merchandise that is defective in function, please send an email to support@strapworks.com to have your order resolved.

Hardware: Hardware may be returned for Exchange or Product Cost Refund only. If hardware has been altered in ANY WAY, then it is NON-RETURNABLE. (PLEASE NOTE: Strapworks.com has NO minimums.)

We encourage you to order one or two extras of an item if you are in any way uncertain of its ability to meet your needs. A restocking fee of up to 25 percent may apply.

Webbing: Webbing is NON-RETURNABLE unless you were sent the wrong webbing according to your order. Webbing over 100 feet may be EXCHANGED ONLY. Altered or Cut webbing is non-returnable.

Please check your order before filling out the RMA Return Form and making a return. A restocking fee of up to 25 percent may apply.

Straps: All Straps are custom-made for each customer according to their specifications. Because of this, Straps are NON-RETURNABLE. If your straps were made incorrectly according to your specifications, please email our support team at support@strapworks.com.

We reserve the right to resell any returned products including, but not limited to: custom and or proprietary straps.

THE RETURN PROCESS: When you are ready to make a return, there are two very important things that you will need.

1: You will need an RMA number. To get an RMA number you will first need to contact a Strapworks Customer Service Agent (CSA). You will need to have your order number at the ready. The CSA will look up your order and, with the assistance of a Strapworks Manager, will approve your return. Once approval is completed, you will be issued an RMA number that will be linked to your order. You will, in turn, need to place this number on your RMA Return Form. (Any returns that arrive without a proper RMA number or form WILL NOT be processed.)

2. As mentioned in the above item, you will need a RMA Return form. The RMA Return Form can be found here. Fill the form out and include your RMA number, order number and all pertinent information requested.

Place a copy of the form in the box/envelope with your returnable product and send it to:

Strapworks.com

Attn: Returns Department

3900 West 1st Ave.

Eugene, Oregon 97402.

All returns must be shipped within seven days of the date your RMA number is issued or they become invalid. Returns not including a fully filled out RMA Form (with RMA#) may be refused and shipped back at customer's expense.

Orders returned for refund may be subject to a restocking fee.

ABANDONMENT POLICY: Any product that Strapworks deems abandoned by the customer after six months of storage is not refundable and is subject to resale. Funds paid for said product will be considered storage fees and are not refundable.

Abandonment is constituted if the customer has either designated to pick up the product at Strapworks and has neglected to do such within a period of six months, has not provided alternate shipping arrangements within a period of six months, and/or has not contacted Strapworks.com or made arrangements with our staff concerning the product within a period of six months.

RESTOCKING FEE POLICY Any Return(s) may be subject to a 10 to 30 percent restocking fee if any and/or all of the following conditions are met.

1. Order was shipped correctly and all products match what you ordered.

2. Order was returned more than seven days after receiving it.

3. Product was used or modified before returning.

4. Product was used in a manner that was not intended and/or exceeded maximum usage guidelines.

5. An RMA Form was not properly filled out, not included at all with your return, or did not include an authorized RMA Number.

LIABILITY POLICY

At Strapworks, we have a no-minimum purchase policy. We actively encourage you to buy only what you need to accurately test the suitability of our products for your application before committing to larger quantities.

It is your responsibility to test our hardware for appropriate strength, to test our webbing for sew-ability and colorfastness, to check our finished straps and other products for functionality. If you are using our products for resale to your own clients, it is further your responsibility to insure the suitability of those products for your client's end use. We do not endorse client's designs. Any advice given is not to be construed as an endorsement of that product for your use.

Any and all specifications, including listed breaking strengths, are guidelines only. Strapworks 's liability shall be limited to replacement or refund (as per other guidelines on this page). Strapworks is not liable for incidental damage or injury incurred through the use of our products. When purchasing products on this website, or by phone or e-mail, you expressly agree to this policy.

PRIVACY POLICY

No customer information is ever shared with any other individual or company. Any information gathered from orders/emails/faxes/or any other communication with Strapworks.com is securely stored at the Strapworks facility.

Emails gathered by our Newsletter Program or any other manner are only used by Strapworks.com and are not released to anyone. You may be removed from the Strapworks.com Newsletter by requesting so through remove@strapworks.com.

The Strapworks.com Website is secured by 128-bit encryption which keeps your information secure as you place your order.

We hope that this 'Hints & How To' page has helped make your Strapworks.com experience easier and more enjoyable. As always, "Thank you for shopping with Strapworks."