Policies & Returns
Important information about purchasing from Strapworks
Strapworks requires authorization for all returns and exchanges using an RMA form and RMA number issued by Customer Service. To obtain authorization please contact email@example.com. Any returns received 30 days after the order was shipped from Strapworks may be refused and returned at the customer’s expense.
Most orders are fulfilled within three business days. Customers whose orders require additional lead time will receive an email with an estimated ship date. Please contact Customer Service at firstname.lastname@example.org for further details regarding lead time.
Strapworks offers a wide range of shipping options and options vary depending on the weight, dimensions, and destination of the package. Cost for shipping is calculated by the shipping company chosen. Strapworks does not charge any additional handling fees.
Webbing ordered over 30 feet may contain splices. Splices occur when a previous length of webbing has ended and a new piece has started on the roll. The two pieces are typically joined using staples or tape. Splices do not offer any strength or support to the webbing. If you wish to receive a continuous piece of webbing, up to 300 feet for Polypropylene, 150 feet for Flat Nylon, or 120 feet for Polyester, please request this at the time of checkout in the “Order Comments” section. Requesting “No Splices” may delay your order if we do not currently have any in stock.
Standard Straps and Belts are defined as straps and belts purchasable through our Straps and Tie Downs or Belts category listed on our website. Any change beyond the options available on the product page, requires a custom request through our Custom Department. Please contact email@example.com for more information.
Custom Straps are defined as any strap not found in the standard designs listed on our website under Straps and Tie Downs. This includes but is not limited to; custom cut webbing, any netting, custom branded or printed webbing, or any non-standard variation of a standard strap. You may contact our Custom Department at firstname.lastname@example.org for a custom request. Please include a drawing, picture, or sketch with your request. The custom department will work with you to ensure they fully understand your design and application and provide a quote. All custom requests are subject to lead time dependent on several factors. Please work with your custom representative to determine the current lead time.Sublimation
Strapworks uses a process called Sublimation to transfer an image, pattern, or color, onto Polyester webbing. We offer a selection of colors and patterns standard on our website. Strapworks tries to keep all standard colors and patterns on the shelf and ready to ship, however, at times it may be necessary to sublimate your webbing to order. In that case you will be notified of lead time via email or phone. If you require your webbing by a specific date, please contact Customer Service at email@example.com to discuss your options. For any variation of the colors or patterns found on our website, for color matching service, or to create your own original design; please contact our Custom Department at firstname.lastname@example.orgPowder Coating
Powder Coating is the process of adhering colored powder onto metal hardware, then baking it until it becomes a hardened shell. We offer a variety of colors on most of our metal hardware. Most powder coating is Made-To-Order and may require lead time to produce according to the option choices you made before checkout.Coupons
Strapworks has the right to give, remove, or refuse any coupon used by a customer. Coupons may be added, removed, or modified at any time for any reason. One coupon may be used at a time, using multiple coupons is at the discretion of Strapworks. Strapworks is under no obligation to honor coupon codes found on other websites. Coupons found on other websites may not be valid or even created by Strapworks. Some coupons do have an expiration date, please contact Customer Service at email@example.com to find out if your coupon is valid.
All prices are subject to change without notice.
Strapworks does not conduct testing on any products. Some products are tested by the manufacturer and results are provided on the product page. We encourage each customer to conduct independent testing to make sure the product fulfills their own requirements. Strapworks is not liable for the misuse or misinterpretation of provided test results. Strapworks is not liable for any product failure or malfunction. All testing results should be considered for guideline only.Product and Site Reviews
Strapworks may ask customers to review our company or the products purchased. Customers are not required to leave a review of any type. We reserve the right to address or remove any reviews on any of its sites or products.Website and Photo Use
All images and videos on Strapworks.com, its subsidiary sites, social networks, and used in marketing materials are considered copyrighted property of Strapworks LLC. Any use by person, company, or otherwise entity, without the express written permission of Strapworks LLC is in violation of the law and will be subject to legal proceedings.
Strapworks.com and its subsidiary websites are secured by 256-bit encryption provided by Symantec Norton. All sites are up to date on their PCI compliance. All personal information, including payment information, is completely secure, and is never sold to any third party company. Strapworks may use name and email information to serve marketing materials through third party approved marketing companies. Any information used is considered secured and will not be used for anything outside of Strapworks.com or its subsidiaries branded products. You may remove yourself from receiving marketing material by emailing firstname.lastname@example.org. Comments, pictures, and/or videos, given in our reviews, or on any of our social networks are considered public content and Strapworks has the right to use such material for any use it deems necessary.Liability Policy
Strapworks allows the purchase of individual products for the sole purpose to encourage our customers to buy only what you need to thoroughly test and evaluate its suitability for your needs. It is your responsibility to test our hardware for appropriate strength; to test our webbing for sew-ability; to check for color fastness; and to check our finished straps and other products for functionality. If you are reselling Strapworks products, it is your responsibility to ensure the suitability of those products for your client’s end use and to provide the proper liability insurance for such sales. Strapworks liability is only for the replacement or refund of its own products. Strapworks and its subsidiaries are not responsible for any incidental damage or injury incurred through the use of our products.
Strapworks, LLC.3900 W 1st Ave
Eugene, OR 97402