Q: What is Webbing?
A: Webbing is a strong fabric woven as a flat strip or tube of varying width and fibers often used in place of rope. Modern webbing is often made from exceptionally high-strength material, such as Nylon, Polyester, and Polypropylene. Webbing is both light and strong, with breaking strengths at; Lightweight Polypropylene 300lbs. to 600lbs., Heavyweight Polypropylene 400lbs. to 900lbs., Flat Nylon 1200lbs. to 4500lbs., Polyester 2000lbs. to 10,000lbs.
Q: How do I pick the right webbing?
A: It really depends on your need. First of all determine the amount of pressure the webbing will be under in pounds and look above to see which webbing fit your range. Then decide whether your webbing will be used indoors or outdoors. Nylon is a very strong webbing that comes in many bright colors, but can fade in the sun after repeated exposure, and can stretch when wet about 2% the length of the webbing over repeated use. Polypropylene is a lighter duty webbing, but has U.V. Protection, water resistant, and overall is a great outdoor webbing. But, it typically in more standard colors and has a rough feel if repeatedly used against the skin. Polyester is a great outdoor or indoor webbing it is strong and abrasion resistant.
Q: What length webbing do I have to buy?
A: We have no minimums on any of our webbing and all of it is sold by the foot, so all you have to order is one foot. But, we do offer discounts on all our webbing based on the quantity you buy based on full rolls. A Roll of webbing is sized at Flat Nylon 150 feet, Polypropylene 300 feet, Polyester 300 feet, Tubular Nylon 300 feet. Please note that orders over 30 feet could come in multiple pieces, but you can request that your webbing come in one piece up to the limits of a full roll, but please know that it could add slight time to your order if we are out of stock of full roll pieces (rarely happens).
Q: Do you work with Fabric and/or Leather?
A: Unfortunately our machines, although industrial, are not setup to sew on fabric (too thin) and Leather (needs a specialized machine). We may have the ability in the future, but as of now we focus on sewing through webbing.
Q: What is a Strap?
A: Straps are a combination of webbing and hardware, typically sewn together permanently. Straps are used as fasteners to attach or bind items, to objects, animals, and/or people, or to tie-down equipment and vehicles securely. Straps can come in many different combinations dependent on your need and/or limits.
Q: How do I determine the strength of my strap?
Q: What if I don't find the strap I want on your site? Or I don't know what kind of strap I want or need?
A: All of our straps are made to order. Even though we do offer "stock" straps on our site, none of them are stocked on the shelves. So, we literally can take any length, width, or type of webbing and add any hardware you want and sew them together to make any strap you need (within reason). If you have an idea for a new strap or just a variation of one of our existing straps, our Custom Department can help you. You can email Custom@strapworks.com. (please allow a few days for a reply as the Custom Department is our busiest department.)
Q: How do I determine which hardware size is right for me?
A: All of our hardware is sized to match the webbing that will fit in it. Example - If you are buying 1" webbing you would want 1" hardware to work with it.
Q: How do I find out other measurements of your hardware?
A: Almost all of our hardware has a Tech Specs page located on the ordering page (you'll see it as a RED tab located just below product image and pricing, next to the tab labeled "Description"). If you do not see the tech specs you need please feel free to email us at Support@strapworks.com
Q: Are your products Domestically made or Imported?
A: We strive to purchase all of our goods from U.S. companies. But, on occasion there is a product that is either out of stock in the U.S. or just not available all together, in that case we do import some of our products from Taiwan, China, and other countries. If you need to know if the product you are interested in is a Domestic or International made product please free to email us at Support@strapworks.com.
Q: What if I don't find the product I need on your site?
A: That doesn't mean we don't have it or can't get it for you. We work will almost every Manufacturer and Distributor in the U.S. and abroad. In most cases we can find the product you need or can forward you to a company that can better assist you or sells it themselves. We are always happy to help with all needs, just email Support@strapworks.com.
Q: If an item is out of stock, when will it be back in stock?
A: We strive to keep all of our products in stock at all times, but unfortunately there are occassions when supply cannot keep up with demand. In most cases supply is restocked within 3-6 days. On rare occassions it does take slightly longer. You can still place the "out of stock" item in your shopping cart and check out with it, if it is out of stock for more than 3 days we will contact you with a date of arrival and ask if you would like to wait or get a refund. Usually "out of stock" items do not hold up an entire order, we typically ship what we have in stock and ship the back-ordered item when it arrives, at NO additional shipping cost to you.
Q: Do you offer Warranties or Guaranties?
A: Strapworks.com makes no warranties expressed or implied on our webbing, hardware, or finished products. If you are using our products to make your own strap and/or designs, we STRONGLY recommend you protect yourself with Product Liability Insurance. Just as important, you should test your design prior to sale to insure it meets the parameters of your application. If you are ordering standard or custom straps from us, we STRONGLY recommend you buy one or two for testing on your application prior to ordering production runs.
Q: How long do orders take to get processed?
A: Most orders are processed and shipped within 24-48 hours. In some cases it may take longer, but we contact all customers that take more than 48 hours to let them know the time table their order will take to get finished.
Q: How do I find out when my package was shipped and the Tracking Number?
A: If you placed your order online you can "login" to your account at the top of our site under "My Account", this should give you all past order information and shipping information. Please note that Tracking Numbers are only available with UPS and Fed-Ex shipments. USPS shipments only have Delivery Confirmation Numbers to prove that a package has been delivered.
Q: How Much is Shipping?
A: UPS, USPS, and Fed-Ex shipping is all determined by weight. The weight of your complete order (including box) is calculated with your zip code to determine your shipping cost. We do not add any fees to that shipping cost, you pay exactly what it costs. Phone orders have the ability to request Flat Rate Shipping via USPS (dependent on box size limitations). You may also use your UPS or Fed-Ex Account Numbers at any time during checkout.
Q: Do you offer wholesale pricing?
A: Yes, you may contact Wholesale@strapworks.com for more information and an application. Wholesale pricing does have minimums.
Q: Do you have a Catalog?
A: We do not have a downloadable or print catalog. Unfortunately at this time paper catalogs are just too expensive and we would rather not pass that cost onto our customers. As for a digital Catalog, our website is kept up to date as much as possible and we are always willing to help your via email or phone with any questions.
Q: If I have a problem whom do I contact?
A: You can visit our Contact Us page at http://www.strapworks.com/Articles.asp?ID=112 which has all our contact information and lists all of our Custom Service Representatives in our various departments.