Strapworks does not authorize returns on any product that has been used, modified, or damaged. Any product Strapworks determines has been used, modified, or damaged will be returned to the customer at their expense.
All refunds issued will be for the cost of the product minus shipping. Customer is responsible for all shipping costs associated with return or exchange. All refunds are issued back to the same form of payment that was used at the time of purchase. Please be advised that it may take up to 7 business days for your refund to appear in your account.
Webbing, Elastic, Hook & Loop, Velcro, and Cordage may be returned for on lengths 50 feet and over. Lengths under 50 feet or containing splices will not be authorized.
Custom Straps and Custom printed webbing are not returnable. Please see “Custom Straps” for more information.
Strapworks does not accept returns on any straps, belts, powder coated hardware, or rolls of webbing less than 50 feet.
Hardware can be returned with authorization and may be subject to a restocking fee of 0%-20%.
Bargain Barn items are sold as is and are not returnable.
Customers will receive an order confirmation and copy of the invoice to the email address provided immediately after the order is placed. It is the customer’s responsibility to review the invoice for accuracy and completeness. Please contact Customer Service at firstname.lastname@example.org immediately for any discrepancies or errors.
Please contact Customer Service at email@example.com for any changes to your order. Changing an order may cause a delay in shipping and increase your lead time. Orders that have shipped cannot be changed. All orders requiring sewing (straps and belts) may not be changed once they are in process.
Orders can be cancelled up to the moment of shipping. Cancelled orders may be subject to a 25% restocking fee as determined at the time of cancellation.
Transit time is determined by the shipping company and can change due to weather, natural disaster, or other unforeseen circumstances. Transit time is in addition to any in house lead time required to produce your order.
First Class and Ground shipping are typically 5-7 business days. 3 Day, 2 Day, and Overnight are as labeled, however, delivery within the desired time frame is not guaranteed. Deliveries are not made on Saturday or Sunday. Priority mail is delivered within three business days and does include Saturdays. Economy shipping can take 7-10 business days and may include Saturday as a delivery day.
APO/FPO orders welcome. No estimates in delivery times are given.
International orders welcome. No estimates in delivery times are given. International orders with invalid or insufficient address are subject to additional fees by the country’s customs department. Packages held by customs will require customer contact to address the issue and pay any additional fees. In the event a customer does not respond to customs requests to fix any issues or refuses to pay the additional fees, customs may destroy the package. Destroyed orders will not be refunded or credited.
Strapworks is happy to ship using your business shipping account. Please select the “Business FedEx Account/Enter speed in comments” option at check out and enter your account number and desired shipping speed into order comments at checkout. We do not charge any fees for this service, however, the shipping company may. Please contact the desired shipping company regarding fees and costs. Invalid account numbers may incur additional shipping fees.
You will receive an email with tracking information when your order ships. The tracking number is not valid until after 4pm PST on the day of shipment.
Strapworks does offer ‘In Store Pickup’ for those customers in the area. Customers who select this option will be contacted to pick up their order in person from our Eugene, Oregon location. Orders not picked up within two weeks will be considered abandoned. Abandoned orders may not be refunded. Customers may request an order be held longer than two weeks. Please contact Customer Service at firstname.lastname@example.org to make these arrangements.
Webbing color and dye lots can vary. Color shades may vary within the same color. Our mills may change the color or shade without notice, however we do strive to keep colors and shades consistent where possible. We are able to color match with our Polyester Webbing and keep a pretty consistent color stock for those customers that notify us of their need.
Standard Straps and Belts
Standard straps and belts are made to order and may require lead time to manufacture according to the option choices specified. Please contact Customer Service at email@example.com for an estimated lead time and delivery date. Please note, we do not stock any straps or belts, we only stock the webbing and hardware to make straps and belts.
You can ‘Like’ our Facebook page for a 10% off coupon and sign up for our newsletter to receive special promos and coupon codes. Please send a request to firstname.lastname@example.org to be added to our newsletter list. Strapworks will never sell your information to a third party.
All prices are subject to change without notice.
Strapworks does not price match its competitors.
All pricing is listed on the website and is current and up to date. Quantity (volume) discounts are shown on the product page, when applicable.
Wholesale pricing is available for qualified business customers. You may request an application from email@example.com
Strapworks does offer NET Terms for qualified business customers who have submitted a Credit Application to firstname.lastname@example.org. Customers applying for Net Terms are subject to investigation through Experian Business Credit Reports. Net Terms may be denied or removed at any time for any reason. Terms and Limits approved are determined by Strapworks and are not subject to the customer’s company’s rules, regulations, and/or terms.
Product and Site Reviews
Strapworks may ask customers to review our company or the products purchased. Customers are not required to leave a review of any type. We reserve the right to address or remove any reviews on any of its sites or products.
Website and Photo Use
We do provide a media pack for qualified customers. Please reach out to email@example.com for more information.
By purchasing from Strapworks or its subsidiaries you agree to all above Policies.
3900 W 1st Ave
Eugene, OR 97402