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We are experiencing a high amount of calls and requests. We are answering as quickly as we can, but may take a few business days to respond. Thank you for your patience and understanding!

Privacy and Cookie Policy

This privacy policy sets out how  Strapworks (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We collect information two ways: through the orders placed by our customers, and through cookies used for tracking and analytics.

Cookies may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section. Cookies may be disabled and cleared through most modern browsers, though disabling cookies may restrict access and functionality of our website.

What we do with the information we gather

The information we gather during the customer order process is used to ensure a smooth customer experience, from checkout to delivery, and may be used in the following ways:

  • Contact with the customer, via phone or email, to allow us to quickly resolve issues such as mistyped delivery information, backordered products, or other problems that may prevent us from getting your order to you in a timely and efficient manner.
  • Billing and charging provided payment methods through secure, third party payment processors.
  • Screening incoming orders for fraudulent purchases

The cookies we implement allow us to better manage and improve our website, and are used for the following purposes:

  • Internal record keeping, such as analyzing and tracking sales and visits over time and user activity.
  • Advertising and marketing, such as maintaining an opt-in mailing list, and serving ads to site visitors elsewhere on the web through services like Google Ads, Facebook, and Bing.
  • Customer Satisfaction, such as cookies used for the functionality of our customer service software or reviews software.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

if you have previously agreed to us using your personal information for direct marketing purposes (such as for our mailing list), you may change your mind at any time by letting us know using our Contact Us page. We will happily remove you from

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

You may request details of personal information which we hold about you under the Data Protection Act 1998.  If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Strapworks.com Cookies - The following cookies are generated by the store software that we use, and come from Strapworks.com directly.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.
   

Third-Party Cookies - The following cookies are implemented by third-party partners that we use, such as Google and Facebook, primarily for tracking analytics such as sales and site activity and for marketing purposes such as advertising and email marketing. While we strive to keep this list up to date, listed partners may rename, add, or remove cookies over time, so not all individual cookie names for a partner may be listed. 

Cookie Name Partner Cookie Description
IDE Google Ads/DoubleClick

Allows us to serve relevant advertising across the web. For more information, see https://policies.google.com/technologies/partner-sites

__kla_id Klaviyo

Tracks when someone clicks through a Klaviyo email to Strapworks

KL_FORMS_MODAL Klaviyo

Tracks when someone subscribes (opts in) to a form. For more information on Klaviyo, see: https://www.klaviyo.com/privacy

_ga, _gat_gtag, _gat, _gid, _gcl_au Google Analytics

Allows us to track and analyze how visitors use our website. For more information on Google Analytics, including how to opt out, see: https://support.google.com/analytics/answer/6004245

_uetsid, _uetvid, MR, MUID Bing/Microsoft Advertising Allows us to serve relevant advertising across the web. For more information, see: https://about.ads.microsoft.com/en-us/resources/policies/microsoft-advertising-privacy-policy
_fbp Facebook

Allows us to serve relevant advertising across the web. For more information, ses: https://www.facebook.com/policy/cookies/

__zlcmid Zendesk

Allows the live chat function on our website to function. For more information, see: https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy

 

 

Last updated September 2nd, 2021